TERMS AND CONDITIONS (last updated 19/09/2024)
BHAVANA EXPERIENCES LTD
INTRODUCTION
We are Bhavana Experiences Ltd, a company registered in England and Wales with company number 14297964, and our registered office is at 6 King George Avenue, Leeds, LS7 4LH (referred to as "We", "Us", and "Our"). We provide Group Guided Tours (referred to as “Tour” or “Tours”) to India, offering carefully curated itineraries designed to showcase a blend of well-known Tourist sites and off-the-beaten-track locations.
Our Tours include accommodation in 3-star hotels, resorts, and camps, as well as transport in air-conditioned trains, private minibuses, or auto-rickshaws. We aim to provide an immersive travel experience through our guided Tours, ensuring our clients enjoy both comfort and adventure while exploring the beauty and diversity of India.
1. TERMS AND CONDITIONS
1.1 These are our Terms and Conditions. Please read them carefully as they constitute the entire Agreement between Bhavana Experiences Ltd ("We", "Us", "Our") and the Traveller ("You", "Your", "Yours") for the Tour.
1.2 The following Terms & Conditions together, with our Privacy Policy and any other written information We provide to You before confirming Your Booking, form the basis of the Agreement between both parties.
1.3 These Terms and Conditions set out our respective rights and obligations. References to “You” and “Your” include the first named person on the Booking, all persons on whose behalf a Booking is made, and any other person to whom a Booking is added or transferred.
1.4 Except where otherwise stated, these Terms and Conditions apply solely to the Tour arrangements and itinerary agreed between us, which You book with Us and pay for in advance of departure, and which We agree to provide or perform (as applicable) under this Contract.
1.5 All references in these Terms and Conditions to “Holiday,” “Booking,” “Tour,” or “Arrangements” refer to such Tour arrangements unless otherwise stated. All Bookings are made subject to these Terms and Conditions. Please note that both Your Deposit and final balance payments are non-refundable.
1.6 A non-refundable Deposit is required to secure a place on a Tour, and final balance payments are due sixty (60) days prior to the departure date. For full details on payment terms, please refer to the Payments section of these Terms and Conditions.
2. BOOKINGS
2.1 By making a Booking, the first named person on the Booking agrees on behalf of all persons detailed on the Booking that:
2.1.1 The minimum number of Bookings required for the Tour to proceed is eight (8) people. You are advised not to book flights until the Tour is confirmed by Us;
2.1.2 They have read these Terms and Conditions and have the authority to, and do, agree to be bound by them;
2.1.3 They consent to our use of information and personal data in accordance with our Privacy Policy and are authorized on behalf of all persons named in the Booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or Disabilities and dietary requirements);
2.1.4 They are over eighteen (18) years of age and, where placing an order for services with age restrictions, declare that they and all members of the party are of the appropriate age to purchase those services. Persons under the age of eighteen (18) are permitted to be booked and travel only with a parent or legal guardian accompanying them;
2.1.5 They accept financial responsibility for payment of the Booking on behalf of all persons detailed in the Booking.
3. TRAVELLERS' RESPONSIBILITY
3.1 You must follow the Tour Guides and other reasonable instructions at all times to ensure Your own and the Tour’s safety. You acknowledge and agree that failure to do so may result in restricted access to places of interest on the Tour or, if necessary, removal from the Tour for Your own safety and/or that of others on the Tour.
3.2 You must conduct yourself in an orderly manner and not disrupt the enjoyment of others on the Tour. If We, or any Tour Guide or Supplier, determine that You are affecting Your health, safety, or the experience of others, We may require You to withdraw from the Tour immediately. In such cases, We will terminate Your Booking with immediate effect. We will not be liable for any loss, cost, or damage resulting from Your withdrawal, and You will be responsible for any return travel arrangements at Your own expense. No refunds will be provided for lost accommodation or other arrangements. You and/or Your party may also be liable for any damage caused and must settle any such payments directly with the hotel manager or Supplier before departure. Failure to pay may result in claims against You, including legal costs.
3.3 You must make Your own enquiries regarding the Tour, including being aware of any relevant government travel or safety warnings.
3.4 If You have any special dietary requirements, You must notify Us at the time of Booking. We will make reasonable efforts to accommodate such requests but cannot guarantee fulfilment. Confirmation that a request has been noted or included in the documentation does not guarantee it will be met. All special dietary requests are subject to availability and will be treated as “standard” Bookings unless specifically confirmed.
3.5 If You have any food allergies that may cause significant health issues, You must inform Us before You confirm the Booking. While We will try to accommodate such requests, it is Your responsibility to ensure that You actively avoid any food You are allergic to and make all appropriate enquiries to establish the ingredients contained within any food. Neither the hotel nor We have any liability to prepare or provide special meals to meet Your needs.
4. FITNESS TO TRAVEL
4.1 Many of our itineraries include sightseeing Tours that may involve walking for extended periods. Steps, uneven ground, and transport such as auto-rickshaws may also be part of the Tour. This list is not exhaustive.
4.2 It is a condition of Booking that You are fit and able to take care of Yourself for the duration of the Tour. If You have any Disabilities or walking difficulties, You acknowledge that access to certain attractions may be difficult or restricted.
4.3 If You have reduced mobility, a Medical Condition, or Special Requirements due to a Medical Condition or Disability that may affect Your enjoyment of the Tour, it is essential that You discuss this with Us before making a Booking. This allows Us to assist with the necessary arrangements prior to Booking.
4.4 We cannot provide individual assistance for Tour activities. Passengers requiring such assistance due to Disabilities or Special Needs must be accompanied by a Companion capable of providing all necessary support throughout the Tour.
4.5 We reserve the right to refuse to accept a Booking from any person who, in our reasonable opinion, cannot fully care for Themselves on the Tour without assistance, or if We reasonably believe We cannot accommodate their needs or restrictions.
4.6 You must notify Us of any changes or deterioration in Your Health, Disability, or Medical Condition after Booking.
4.7 We reserve the right to cancel Your Booking and impose cancellation fees if We are not fully informed of any relevant Disability or Medical Condition at the time of Booking, or if We are not promptly notified of any changes or deterioration occurring after Booking. In some cases, the decision to cancel may only be made when the person joins the Tour if it becomes apparent that their condition cannot be accommodated.
4.8 Any Traveller affected by a Disability or Medical Condition must ensure they have notified their travel insurers and that their insurance covers their condition. We may refuse to allow You on the Tour or terminate Your participation if, in our reasonable opinion or that of any Carrier or other person in authority, Your condition renders You incapable of caring for Yourself or a hazard to Yourself or others.
4.9 We will not be liable for any expenses incurred if You are prevented from joining or completing the Tour due to Your condition. No liability will be accepted, nor refunds or compensation provided. Some Hotels and transport used in the Tours may not accommodate specific Disabilities or mobility issues. This will be communicated to You at the time of Booking.
5. GROUP SIZE AND MINIMUM PARTICIPANTS
5.1 The minimum number of Bookings required for each Tour is eight (8) travellers. Each Tour is conditional on Us securing this minimum number of Bookings to operate the Tour. Unless notified otherwise, the minimum number We aim for in respect of each Tour is eight (8) Travellers. Where sufficient numbers cannot be achieved, We reserve the right to cancel or change a scheduled Tour. We will endeavour to make any decision to cancel or significantly change a Tour no less than sixty (60) days prior to the scheduled Departure Date of the Tour but, in any event, will notify You no less than thirty (30) days prior to the Departure Date of the Tour.
5.2 If You are offered a new travel date as a result of Clause 5.1, it is Your responsibility to advise Your travel insurance provider of Your new travel dates. We are not liable for any loss in failed insurance claims if You fail to do this.
5.3 You expressly agree that Bhavana Experiences Ltd may use Your image in the form of photographs and/or video, taken during the Tour, for media promotions, including but not limited to, social media, the website, and brochures by and on behalf of Us. You may opt out of this by emailing ruby@bhavanaexperiences.com.
6. PAYMENT
6. 1 To confirm Your Booking, You must pay a non-refundable Deposit of 25% of the full Tour amount. If Booking within sixty (60) days or less before the start of the Tour, full payment is required at the time of Booking. Deposits and full payments are non-refundable and non-transferable.
6.2 The balance of the Tour price (after deducting the Deposit) must be paid in full no less than sixty (60) days before the start of the Tour. If We do not receive the full balance by this deadline, We will consider Your Booking cancelled. In this case: The Deposit paid will be retained. You will forfeit the Deposit and be liable for any additional costs We incur as a result of the cancellation.
6.3 We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices.
7. BOOKING CONFIRMATION
7.1 Subject to availability, We will confirm Your Booking by issuing a receipt of payment. This receipt will be sent to the Lead Name on the Booking. Upon receipt, if You believe any details on the receipt are incorrect, You must inform Us immediately. Changes cannot be made later, and failing to notify Us of any inaccuracies within ten (10) days of receipt may affect Your rights.
7.2 A binding Contract between You and Us is established when We dispatch our confirmation invoice for all Bookings.
8. WHAT IS INCLUDED IN YOUR TOUR
8.1 Prices shown on the Website are correct at the time of publication. We reserve the right to alter our advertised (Website) Tour prices, introduce supplements, or correct pricing errors at any time before Your Booking is confirmed. We also reserve the right to correct any errors in Tour pricing and are not legally bound by incorrect pricing. Acknowledgement of such an error does not constitute acceptance. We will advise You of any error of which We are aware and of the revised applicable price at the time of Booking.
8.2 We guarantee that no surcharge will be added to the basic price of Your Tour once Your Booking has been confirmed, except in the following circumstances:
8.2.1 Surcharges resulting from changes in the level of taxes or fees imposed by third parties not directly involved in the performance of the Tour, including Tourist taxes or other local taxes. In such cases, You will be charged for the amount of any increase in accordance with this clause. Should You decide to cancel due to this reason, You must exercise Your right to do so.
8.3 Before travelling, You and each member of Your party should purchase adequate travel insurance. If You or a member of Your party are forced to cancel Your Tour due to illness, We will be unable to refund any monies paid (outside the scope of our Terms & Conditions) and will direct You to Your travel insurer.
9. VARIATION OR CANCELLATION OF YOUR TOUR
9.1 As We plan the Tour arrangements many months in advance, We may occasionally have to make changes or cancel Your Booking. We reserve the right to do so at any time. We reserve the right to alter or change the accommodation, Carriers, vehicles, or any other service(s) that form part of any Tour at any time for any reason, including but not limited to road, weather, or traffic conditions, non-performance of Suppliers, industrial action, operational conditions, water level problems, excessive winds, or Force Majeure. Errors in the details of advertised and/or confirmed Tours and/or other details occasionally occur, and We reserve the right to correct these whenever they occur.
9.2 Most changes made to a confirmed Tour are minor. If We make any minor changes to Your Tour, We will inform You as soon as reasonably possible if there is time before Your departure, but We will have no liability to You. Such minor changes could include changes to accommodation to another of the same or higher standard.
9.3 Occasionally, We have to make a significant change to or cancel a confirmed Tour, and We reserve the right to do so. A significant change is a change made before departure that, taking into account the information You provided at the time of Booking or which We can reasonably be expected to know as a Tour operator, We can reasonably expect to have a significant effect on the Tour. Examples of “significant changes” include:
9.3.1 A change of accommodation area for the whole or a significant part of Your time away.
9.3.2 A change of accommodation to that of a lower standard or classification for the whole or a significant part of Your time away.
9.3.3 A significant change to Your itinerary, missing out on one or more destinations entirely.
9.4 We will not cancel Your travel arrangements less than sixty (60) days before Your departure date, except for reasons of Force Majeure or failure by You to pay the final balance. Please read clause 6 for full payment terms.
9.5 You will receive a full refund from Us only if We have to cancel Your Tour.
9.6 If You wish to make any amendments to Your confirmed Booking, You must notify Us in writing as soon as possible. While We will do our best to assist, it may not always be possible to make such amendments. Where We can, an amendment fee of £75 per person will be payable, together with any costs incurred by Us and any costs or charges imposed by our hotels or transport Suppliers.
9.7 If You cancel Your Booking after full payment has been made and less than sixty (60) days before the Tour’s departure, the full balance paid is non-refundable. The Deposit paid at the time of Booking will also be retained. We will not charge an additional cancellation fee beyond retaining the Deposit and balance.
9.8 If You or any member of Your party is prevented from travelling, including due to Covid-19, that person(s) may transfer their place to someone else, subject to:
9.8.1 The new person being introduced by You and satisfying all conditions applicable to the Tour.
9.8.2 Notification to Us at least seven (7) days before departure.
9.8.3 Payment of any outstanding balance, an amendment fee of £75 per person transferring, and any additional fees or costs arising from the transfer.
9.8.4 The new traveller agrees to these Terms & Conditions and all other terms of the Contract between Us.
9.9 You may cancel the Booking by notifying Us in writing via letter or email and paying the applicable cancellation fee as detailed below. Cancellation notifications are only effective when received by Us in writing. If one or more members of Your party cancel, it may increase the per person Tour price of those still travelling, and You will be liable for this increase. For cancellations made within sixty (60) days before departure, where the full Tour invoice has been paid, no refund will be offered. We strongly recommend that You have insurance covering such circumstances, including Covid-19 cover.
9.10 Itinerary changes and travel advice: During local or national holidays, certain facilities such as museums, restaurants, sightseeing Tours, and shopping may be limited or unavailable. Alternatives will be offered where possible.
9.11 Your safety is our priority. If the Foreign, CommonWe alth & Development Office (FCDO) advises against travel to a certain country, We will act on this advice. The FCDO provides regular updates on its website , which You are advised to consult before Booking and before departure. You are responsible for reviewing FCDO advice regarding the safety of the countries and areas You will be travelling to and making decisions accordingly.
9.12 This clause 9 outlines the rights You have if You wish to cancel Your Booking. There is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
10 LIABILITY
10.1 Subject to these Terms & Conditions, if We or our Suppliers fail to perform or improperly perform the services contracted for due to negligence and We do not resolve Your complaint within a reasonable time, You may be entitled to a price reduction or compensation, or both. You must inform Us without undue delay and no later than fifteen (15) days after the end of Your Tour of any failure to perform or improper performance of the travel services included in this package. Any compensation or price reduction will be assessed considering relevant factors, including adherence to our complaints procedure and the extent of negligence affecting Your Tour enjoyment. It is Your responsibility to demonstrate negligence if You wish to make a claim against Us on a full indemnity basis.
10.2 We will not be liable to You for any injury, illness, death, loss, damage, expense, cost, or other claims if it results from:
10.2.1 The acts or omissions of the person affected;
10.2.2. The acts or omissions of a third party, connected or unconnected with the provision of the services contracted for, which were unforeseeable or unavoidable, including but not limited to camel rides, 4x4 safari cruises, and Jeep safaris; or
10.2.3 Force Majeure.
10.3 We limit the amount of compensation We may have to pay You under this clause as follows:
10.3.1 For loss of and/or damage to any luggage, personal possessions, and money, the maximum amount We will pay is equivalent to the excess on Your insurance policy covering such loss per person, as You are required to have adequate insurance in place to cover these losses.
10.3.2 For claims not involving injury, illness, or death, the maximum compensation will be up to twice the price paid by or on behalf of the affected person(s) in total. This amount will be payable only where everything has gone wrong, and You or Your party have not received any benefit from Your Booking.
10.3.3 For claims related to a hotel stay, the maximum compensation will be the excess of Your insurance policy.
10.4 Please note, that We cannot accept any liability for any damage, loss or expense or other sums (s) of any description:
10.4 We are not liable for:
10.4.1 Any damage, loss, or expense that was unforeseeable based on the information provided by You before We accepted Your Booking;
10.4.2 Any business-related losses;
10.4.3 Indirect or consequential losses of any kind.
10.5 We will not accept responsibility for services or facilities that do not form part of our agreement or are not advertised on our website.
10.6 In the event that the Tour cannot return to the departure point as scheduled due to Unavoidable and Extraordinary Circumstances, We will provide necessary accommodation for the duration of the delay. This accommodation will be of a comparable standard to that originally included in the Tour package and will be provided for up to three nights per person. For the purposes of this clause, "Unavoidable and Extraordinary Circumstances" include events such as Warfare, Acts of Terrorism, significant risks to Human Health (e.g., serious disease outbreaks), and Natural Disasters (e.g., floods, earthquakes, severe weather conditions).
11. TRAVEL INSURANCE
11.1 You acknowledge and accept that there are inherent risks associated with our Tours, including but not limited to events of Force Majeure, hazards of travelling in undeveloped areas, travel by various means of transportation, forces of nature, political unrest, and potential health issues such as epidemics or pandemics in regions without rapid evacuation or medical facilities. We do not accept liability for the provision of medical care or its adequacy where it is provided by third parties.
11.2 It is Your responsibility to ensure You have sufficient and valid travel insurance to cover Your Booking at all times. We reserve the right to decline Your Booking if You do not provide adequate proof of such insurance upon request.
11.3 As a condition of this agreement, You must have appropriate travel insurance that covers, at a minimum, the following: pre-existing Medical Conditions, medical expenses, repatriation in case of accident or illness, cancellation by You for any reason, cancellation charges, loss of luggage, and early return following the death of a relative as defined in the insurance policy. You are responsible for ensuring that the insurance meets all Your personal needs and covers the specific risks mentioned. Read Your policy details carefully and take them with You on the Tour. If You choose to travel without adequate insurance, We will not be liable for any losses that could have been covered by insurance. For any questions, consult Your travel insurance provider.
12 TRAVEL TO THE COUNTRY OF THE TOUR, PASSPORTS AND VISAS
12.1 You must have a valid passport with at least six (6) months' validity beyond Your return date. It is Your responsibility to obtain any necessary visas for the countries included in the Tour before the departure date. Failure to obtain the correct documentation, visas, or any other travel requirements may result in Your inability to board. We accept no liability for this, and no refund or other compensation will be provided in such circumstances.
12.2. Flights, passports, visa entry, and any Covid-19 testing or certificate requirements and costs are Your sole responsibility. We can only provide general information about these requirements. You must verify the specific requirements with relevant airlines, embassies, and/or consulates. Requirements may change, so You should check the current position We ll before departure. We cannot accept liability if You are refused entry onto any transport or into any country due to incorrect documentation on Your part. If any fines, surcharges, or other penalties are imposed on Us due to Your failure to carry the necessary documents, You will be responsible for reimbursing us.
12.3 Vaccines, medication and medical services, health facilities, hygiene and disease risks vary from time to time. It is Your responsibility to ensure You are aware of all recommended vaccinations and health precautions for the country You are visiting and ensure that vaccinations or preventative measures are taken early enough to be fully effective by the date of travel. You should take professional health advice about Your specific needs as early as possible and confirm that advice has not changed, prior to Your departure.
12.4 It is Your responsibility to ensure that any medication You need is permitted in the countries You are visiting. Consult with Your General Practitioner (GP) or Medical Professional and the relevant embassy before Booking and review the requirements We ll before departure, as advice may change. Any medical services and costs incurred during the Tour are at Your expense. We strongly recommend having suitable and adequate travel insurance with full medical cover.
12.5 If You encounter difficulties while on Tour, We will offer appropriate assistance based on the circumstances. This includes providing information on health services, local authorities, consular assistance, and helping with communication and alternative travel arrangements. however, if You require assistance due to reasons not attributable to us, We will not be liable for the costs of alternative arrangements or other assistance required. We will not be liable for any costs, fees, or charges You incur in these circumstances if You do not obtain our prior authorisation before making Your own arrangements.
12.6 Some services included in the Tour are provided by independent Suppliers, whose services are subject to their own terms and conditions. These terms may limit or exclude the Supplier's liability to You, often in line with applicable international conventions. Relevant sections of these terms and conditions are available on request from Us or the Supplier.
12.7. These Terms and Conditions may be subject to amendments from time to time. We will provide You with written notice of any changes.
13. GENERAL
13.1 This agreement constitutes the entire Agreement between Us and You and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representing and understanding between them, whether written or oral, relating to its subject matter.
13.2 No variation of this Agreement shall be valid or effective unless agreed by both Us and You and in writing and is duly signed.
13.3 Us and You acknowledge and agree that they do not rely on any other Agreement, understanding, custom and practice or any other such thing in relation to this Agreement and its content.
13.4 There is no right to assign any of the obligations under the Terms of this Agreement, by either Us or You of any part or the whole of this Agreement to any other party without the prior written consent of the other Party. The Contract (Rights of Third Parties) Act 1999 is therefore excluded.
13.5 Any clause by its intention or words which is intended to survive termination of this Agreement, however it is terminated, shall do so.
14. SEVERANCE
14.1 If any provision or part of a provision of this Agreement is held to be invalid or unenforceable by a court of competent jurisdiction, that provision or part-provision shall be deemed removed from the Agreement. The remaining provisions or parts of provisions shall remain in full force and effect.
14.2 If the entirety of any provision, clause, or part thereof is deemed invalid or unenforceable, the parties agree to replace it with a provision that closely aligns with the original intent and is legally enforceable. This replacement shall aim to reflect the original meaning as closely as possible. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of this Agreement.
15. NOTICES
15.1 Any notice must be in writing and addressed to the other party at the address specified for this purpose. Notice shall be deemed to have been received:
15.1.1 When sent by email, at the time an express non-automated acknowledgement is received from the intended recipient, confirming receipt of the notice.
16. WAIVER
16.1 A waiver of any right or remedy under this Agreement or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. Nor shall any delay in exercising any rights under this Agreement be deemed a waiver of such rights or remedies, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
17. ESCALATION PROCESS
17.1 The parties shall attempt to resolve any dispute, controversy, or claim arising out of, or in connection with, or relating to this Agreement, whether sounding in Agreement or tort and whether arising during or after the termination of this Agreement (each, a “Dispute”), in accordance with the following procedures: Upon written request by any party, a representative of each party shall arrange a meeting to attempt to resolve the Dispute within fourteen (14) days after the written request. If the Dispute is not resolved within this period, any party may then commence and follow the Dispute Resolution procedure as detailed in Clause 18.
18. DISPUTE RESOLUTION
18.1 It is acknowledged and agreed by Us and You that any Dispute arising out of or in connection with these Terms, including any breach, termination, enforcement, interpretation, or validity thereof, or the use of the Services supplied through this Agreement (collectively “Disputes”), shall be submitted to binding arbitration.
18.2 If We and the You cannot agree on an arbitrator, either party may request a nomination from the chair of the relevant arbitration institution.
18.3 We and You agree that, should a Dispute arise, the appointment of an officer from The Centre for Effective Dispute Resolution (CEDR) will be made, and his/her recommendations will be adopted.
18.4 We and You acknowledge that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened breaches.
18.5 We and You acknowledge that each party is waiving the right to a trial by jury and to participate as a plaintiff or class representative in any purported class action or representative proceeding.
18.6 It is agreed that, unless both parties otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding.
18.7 If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution” section will be deemed void.
18.8 Except as provided in Clauses 18.6 and 18.7, this “Dispute Resolution” section will survive any termination of these Terms.
19. ELECTRONIC SIGNATURE AND COUNTERPART
19.1 This Agreement may be executed in any number of counterparts, each of which, when executed and delivered, shall be considered an original. All counterparts together shall constitute the same Agreement.
19.2 We and You acknowledge and agree that this Agreement may be executed by electronic signature, which shall be deemed as an original signature. “Electronic Signature” includes, but is not limited to, faxed signatures, electronically scanned signatures, and any other electronic means of signing.
20. GOVERNING LAW AND JURISDICTION
This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
20.2 You submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes arising directly or indirectly out of or in connection with this Agreement.
21 FORCE MAJEURE
21.1 "Force Majeure" refers to any event that We or the Supplier of the services could not, even with all due care, foresee or avoid. Such events include but are not limited to, (whether actual or threatened) war, terrorism, fire, chemical or biological disasters, significant risks to human health such as the outbreak of serious disease at the travel destination, epidemics, pandemics, plagues (including, but not limited to, the ongoing effects of COVID-19 and/or any other strain of the coronavirus), or natural disasters such as floods, earthquakes, or weather conditions (including those typical of the country of travel) that make it impossible to travel safely to or remain at the travel destination. It also includes loss of power, industrial disputes, slow-downs or other strike activities, riots or civil disturbances, acts of government, government agencies or other authorities, the inability to obtain any necessary licence or consent through no fault of ours, and any other event or circumstance beyond the control of Us or any Supplier of any part of Your Tour.
22 FINANCIAL PROTECTION
22.1 All the package holidays We sell, including those that We may organise for You, come with protection for Your money. This protection may not apply if You purchase a single travel service. If We sell You a Tour Operator’s Package, We may also sell You a separate travel service from another Supplier. Since a Package is not a travel service in itself, the Tour Operator will be entirely responsible for the Package as the Organiser. Any other sale will not create a new package or make Us an Organiser according to the Package Travel and Linked Travel Arrangements Regulations 2018. Package holidays are protected by the package organiser, and We will provide You with their confirmation.
22.2 When We Sell Face-to-Face: If, after selecting and paying for one travel service, You book additional travel services through Us, You will NOT benefit from the rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, We will not be responsible for the proper performance of the individual travel services. In case of problems, please contact the relevant service provider.
22.3 When Booking Online: If, after selecting and paying for one travel service, You book additional travel services through Us, You will NOT benefit from the rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, We will not be responsible for the proper performance of the individual travel services. In case of problems, please contact the relevant service provider.
22.4 When We Send Links to Other Websites: If You book additional travel services for Your trip or holiday via these links, You will NOT benefit from the rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, We will not be responsible for the proper performance of those additional travel services. In case of problems, please contact the relevant service provider.
22.5 Linked Travel Arrangements: If You book any additional travel services:
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during the same visit to or contact with Us,
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during the same visit to Our website, or
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via links We provide not later than 24 hours after receiving the confirmation of the Booking from Us,
these travel services will become part of a linked travel arrangement. In that case, We have, as required by the Package Travel and Linked Travel Arrangements Regulations 2018, protection in place to refund Your payments to Us for services not performed because of our insolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.
22.6 A copy of the Package Travel and Linked Travel Arrangements Regulations 2018 can be found at http://www.legislation.gov.uk/uksi/2018/634/contents/made
22.7 Financial Protection Membership: We are a member of Protected Trust Services (PTS) with membership number 6223. Your payments are held in a secure and ring-fenced HSBC trust account that is managed by external trustees. You can verify our membership by contacting PTS directly.